Rachel K. Spurrier Writing & Editing, Fort Collins, CO

SOLE PROPRIETOR | May 2022 - Present

Merit, New York, NY & Fort Collins, CO

CONTENT WRITER & STRATEGIST (Contract) ****| October 2021 - April 2023

• Created a blog and wrote blog posts that doubled organic monthly traffic to the Merit blog within six months
• Established and managed a content workflow for blog, email, and social media channels
• Coordinated product marketing materials for product launches
• Edited collateral such as website copy, UX copy, investor updates, and survey materials
• Advised on content best practices, including content management, editing, and workflow

Pico, New York, NY & Fort Collins, CO

LEAD, PRODUCT OPERATIONS AND EDUCATION | January 2022 - May 2022

• Created and managed a workflow for third-party content creation
• Catalogued and maintained support documentation
• Managed the migration from one customer support platform to another

PRODUCT OPERATIONS (Contract) | September 2021 - January 2022

• Advised on product and operational best practices including research, documentation, and strategy

SENIOR PRODUCT MANAGER | January 2021 - May 2021

• Co-led the system-wide cutover from Pico’s v1 to v2 software
• Coordinated cross-functional delivery of new features, including specification, QA, and client relations